Why do I need
an electronic ID/Identification app?

Electronic ID offers a straightforward method to authenticate and sign documents in today’s digital landscape.

Auðkenni, an identification app, provides an alternative for authentication and document signing. It operates over the internet, so you can use it in areas with no phone connection. Plus, it supports both Icelandic and foreign phone numbers.

How do I get an electronic ID for my phone?

Electronic IDs work for most phones, the SIM card is the most important issue.

If your SIM card doesn’t meet the technical requirements, you can contact your phone company to get a new one.

Once you have your new SIM card, visit the nearest Arion branch to activate your electronic ID. Remember to bring your driver’s licence, passport, or ID card. Please note that an electronic driver’s licence is not considered a valid form of ID.

How can I download the Auðkenni app?

Start by downloading the Auðkenni app, either from App or Play Store. You can activate it through self-service worldwide, given that you're 18 or older, have a mobile device with NFC support, and possess a valid Icelandic passport. Alternatively, you can activate the app by visiting an Arion branch.

Spurt og svarað

What is electronic ID?
What is electronic ID?
Electronic ID is a digital form of identification that functions similarly to presenting a physical ID card. It allows you to authenticate yourself and sign documents digitally, serving as the electronic equal of a handwritten signature.
What is Auðkenni app?
What is Auðkenni app?
The Auðkenni app is a great solution for people using phones with an eSIM. Since you can't activate an electronic ID with this type of SIM card, the app solves the issue.
Are electronic IDs secure?
Are electronic IDs secure?
Electronic IDs are widely recognized as one of the safest forms of identification available to the public. One of the key factors contributing to its safety is that the password isn't stored centrally.
Can a person under 18 get electronic IDs?
Can a person under 18 get electronic IDs?
Yes, by presenting a valid ID and obtaining consent from a legal guardian. The guardian can provide consent via https://mitt.audkenni.is/. Afterwards, the minor must visit an Arion branch within 30 days of the guardian's approval. If the guardian hasn't provided electronic consent, both parties must visit the branch and present authorized IDs.
Can I have multiple electronic IDs on my phone?
Can I have multiple electronic IDs on my phone?
No, each SIM card can only support one set of IDs (identification and signature IDs).
Can I have electronic IDs on more than one phone?
Can I have electronic IDs on more than one phone?
Yes, there are no limits to how many electronic IDs you can have. However, each SIM card can only support one set of IDs (identification and signature IDs).
Can I change my PIN?
Can I change my PIN?
For most mobile devices, navigate to the VIT menu and select Auðkenni. In there, you'll find an option to Change your PIN. If you have an iPhone, access Settings, then select Phone. At the bottom of the screen, you'll find SIM Application, where you'll find the Change PIN option.
What to do if I forget or lock my PIN?
What to do if I forget or lock my PIN?
If you forget or lock your PIN, your electronic IDs become unusable. In such cases, you'll need to visit an Arion branch with a valid form of identification to reactivate them.
Can I get an electronic ID for a phone with an eSIM?
Can I get an electronic ID for a phone with an eSIM?
If your phone uses an eSIM card, electronic IDs can only be activated through the Auðkenni app.
Do I have to pay for an electronic ID or the Auðkenni app?
Do I have to pay for an electronic ID or the Auðkenni app?
Arion Bank customers can activate electronic IDs and use the Auðkenni app at no additional cost. Non-customers pay a small fee, see our rate list for more information.

What is electronic ID?

Electronic ID is a digital form of identification that functions similarly to presenting a physical ID card. It allows you to authenticate yourself and sign documents digitally, serving as the electronic equal of a handwritten signature.

What is Auðkenni app?

The Auðkenni app is a great solution for people using phones with an eSIM. Since you can't activate an electronic ID with this type of SIM card, the app solves the issue.

Are electronic IDs secure?

Electronic IDs are widely recognized as one of the safest forms of identification available to the public. One of the key factors contributing to its safety is that the password isn't stored centrally.

Can a person under 18 get electronic IDs?

Yes, by presenting a valid ID and obtaining consent from a legal guardian. The guardian can provide consent via https://mitt.audkenni.is/. Afterwards, the minor must visit an Arion branch within 30 days of the guardian's approval. If the guardian hasn't provided electronic consent, both parties must visit the branch and present authorized IDs.

Can I have multiple electronic IDs on my phone?

No, each SIM card can only support one set of IDs (identification and signature IDs).

Can I have electronic IDs on more than one phone?

Yes, there are no limits to how many electronic IDs you can have. However, each SIM card can only support one set of IDs (identification and signature IDs).

Can I change my PIN?

For most mobile devices, navigate to the VIT menu and select Auðkenni. In there, you'll find an option to Change your PIN. If you have an iPhone, access Settings, then select Phone. At the bottom of the screen, you'll find SIM Application, where you'll find the Change PIN option.

What to do if I forget or lock my PIN?

If you forget or lock your PIN, your electronic IDs become unusable. In such cases, you'll need to visit an Arion branch with a valid form of identification to reactivate them.

Can I get an electronic ID for a phone with an eSIM?

If your phone uses an eSIM card, electronic IDs can only be activated through the Auðkenni app.

Do I have to pay for an electronic ID or the Auðkenni app?

Arion Bank customers can activate electronic IDs and use the Auðkenni app at no additional cost. Non-customers pay a small fee, see our rate list for more information.

Why do I need
an electronic ID/Identification app?

How do I get an electronic ID for my phone?

How can I download the Auðkenni app?

Spurt og svarað

What is electronic ID?

What is Auðkenni app?

Are electronic IDs secure?

Can a person under 18 get electronic IDs?

Can I have multiple electronic IDs on my phone?

Can I have electronic IDs on more than one phone?

Can I change my PIN?

What to do if I forget or lock my PIN?

Can I get an electronic ID for a phone with an eSIM?

Do I have to pay for an electronic ID or the Auðkenni app?

What is electronic ID?

What is Auðkenni app?

Are electronic IDs secure?

Can a person under 18 get electronic IDs?

Can I have multiple electronic IDs on my phone?

Can I have electronic IDs on more than one phone?

Can I change my PIN?

What to do if I forget or lock my PIN?

Can I get an electronic ID for a phone with an eSIM?

Do I have to pay for an electronic ID or the Auðkenni app?

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Why do I need an electronic ID/Identification app?

How do I get an electronic ID for my phone?

How can I download the Auðkenni app?

Spurt og svarað

What is electronic ID?

What is Auðkenni app?

Are electronic IDs secure?

Can a person under 18 get electronic IDs?

Can I have multiple electronic IDs on my phone?

Can I have electronic IDs on more than one phone?

Can I change my PIN?

What to do if I forget or lock my PIN?

Can I get an electronic ID for a phone with an eSIM?

Do I have to pay for an electronic ID or the Auðkenni app?

What is electronic ID?

What is Auðkenni app?

Are electronic IDs secure?

Can a person under 18 get electronic IDs?

Can I have multiple electronic IDs on my phone?

Can I have electronic IDs on more than one phone?

Can I change my PIN?

What to do if I forget or lock my PIN?

Can I get an electronic ID for a phone with an eSIM?

Do I have to pay for an electronic ID or the Auðkenni app?

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Why do I need
an electronic ID/Identification app?